Contact points and information

Social guidance

With the City of Eberswalde’s Social Guide, we are providing you with a reference work designed to help you find the right organisations and authorities to answer your questions on social issues. Four areas are covered here:

  1. Life, Housing and Work
  2. Care, Education and Family
  3. Migration
  4. Health, disability and illness.
Zwei Kinder auf einem Klettergerüst, sie schauen in die Kamera und lächeln.

We are initially publishing the first chapter, ‘Life, Housing and Work’. The remaining chapters will be added and incorporated gradually. The Social Guide does not claim to be exhaustive. The town of Eberswalde endeavours to keep the guide up to date and welcomes feedback and corrections from experts in the field. Once the initial version is complete, the Eberswalde Social Guide will also be available in print.

Social Guide – First Chapter “Life, Housing and Work” and Fourth Chapter “Illness, Health and Old Age”

If you have any comments or suggestions, please contact:

Department for Intergenerational Affairs, Sport and Integration
Ms Tabea Westphal-Radisch
Breite Straße 41–44
16225 Eberswalde
03334 64-222
email hidden; JavaScript is required

General points of contact for social affairs and integration:

Mariia Kryvokhyzhyna, telephone: 03334 64 437, email:email hidden; JavaScript is required
and Tabea Westphal-Radisch (see above)

City Pass

Here you’ll find all the information about the City Pass.

About the City Pass

Social Services

Here you will find the leaflet on social services.

Go to the leaflet

Self-help groups

Here you will find an overview of the self-help groups.

About self-help groups

Family Alliance

Here you can find further information about the Eberswalde Family Alliance.

About the Family Alliance

Senior Citizens’ Advisory Board

Mayor says thank you

In Eberswalde, many older people volunteer. To recognise this exceptional and commendable commitment, the mayor honours particularly active individuals at an official ceremony every year. Volunteers are either nominated by friends or relatives, but they can also put themselves forward at the town hall. If you know someone who deserves such an award, please feel free to contact

Tabea Westphal-Radisch, Social Participation, Family and Integration Department

Tel: 03334 64-222, email:email hidden; JavaScript is required

Local Care

Through the Brandenburg State Government’s ‘Local Care’ programme, local authorities and communities have the opportunity to apply for funding for projects aimed at people with care needs and/or disabilities. These funds are intended to enable people with disabilities to participate in social life and to remain in their own homes for as long as possible. Support is also provided for family carers to advise, relieve the burden on and support them.

The town of Eberswalde is currently supporting four organisations through this funding programme:

The ‘Akademie 2. Lebenshälfte’ is contributing with a programme for older people on the topics of ‘digital support measures’ and ‘advice on using smart media at home’. More informationhere.

TheHoffnungstaler Stiftung Lobetaloffers various social activities through its ‘Aufwind’ community centre, such as the storytelling café, games afternoons and information evenings on various topics relating to care and provision.

TheKontakt Eberswalde e.V.has opened the ‘Silberwald’ community centre in the Brandenburgisches Viertel to provide local residents with activities such as sports, German language, art and cookery classes.

On 11 November 2024, an event for people with disabilities will take place at Eberswalde Town Library. Group games and Kamishibai books specially designed for this target group will be tried out, and participants are invited to socialise over coffee and cake.

The “Local Care” programme will initially be funded until 30 June 2025.

The Social Affairs Round Table is an association of various organisations running social services in Eberswalde. At the meetings, which take place around four times a year, the current situations at the respective organisations and the resulting needs for action are discussed and reviewed. The city administration acts as moderator, provides the venue and forwards the discussions to the relevant department heads in order to initiate specific measures to address the identified needs where necessary.One example of this is the ‘Social Services’ leaflet, first published in 2022, which lists the key points of contact for enquiries in the social sector.Interested organisations are warmly welcome to join the round table.

Contact:

Sarah Schmidt, Head of the Department for Generations, Sport and Integration

Tel: 03334 64-222, Email:email hidden; JavaScript is required

The BIWAQ project ‘Growing Together’ is funded by the European Social Fund and aims to offer people who are (long-term) unemployed in the Brandenburg neighbourhood new perspectives on structuring their daily lives and a career reorientation. This is achieved, for example, through the joint planning and construction of a wooden pavilion in the neighbourhood, which can be used by all residents as a meeting place, picnic area or place to relax. In addition, workshops and one-to-one coaching sessions are offered to participants to support them in their career reorientation. Plans also include training to become conflict mediators, as well as courses on the responsible use of digital media.

If you have any queries or are interested in taking part in the project, the staff at Büro Blau and the local council will be happy to assist you.

Contact Büro Blau: Ms Coosemans and Mirjam Oliva, telephone: 0178 5296 835, email:email hidden; JavaScript is required

Contact City Council: Ms Westphal-Radisch, telephone: 03334 64 222, email:email hidden; JavaScript is required

With the reform of Book VIII of the Social Code, the issue of complaints in childcare centres has, amongst other things, come to the forefront of the responsibilities of childcare providers. According to this, parents or guardians in particular, but also the children themselves and any third parties affected, should have the opportunity to lodge a complaint both within and outside the centres.

However, sometimes concerns cannot be resolved with the relevant staff at the nursery itself. In such cases, independent points of contact are needed to listen further, sort through the issues and provide support: The City of Eberswalde’s external nursery complaints office can be contacted if a complaint cannot be resolved either within the nursery or by the nursery management. It operates confidentially, systematically and responsibly, always with the child’s best interests in mind.

If you would like to raise an issue:

The City of Eberswalde’s external nursery complaints office is here to help with any concerns, experiences or observations you may have regarding your child’s care at the nursery: give us a call or drop us a line! You are, of course, also welcome to contact us anonymously by email atemail hidden; JavaScript is requiredor by telephone on 03334-64772.